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8x8 Support

Voice for Teams: Does 8x8 Support Presence Status between 8x8 Work and Microsoft Teams?

Question

Is user call status (presence) supported between 8x8 Work and Microsoft Teams?

Applies To

  • 8x8 Work
  • Microsoft Teams
  • 8x8 Voice for Microsoft Teams

Answer

Yes, 8x8 provides Azure applications which enable presence status sync from Microsoft Teams to 8x8 Work applications, and presence status sync for On Call status of 8x8 Work application users to Microsoft Teams.

Please see the following article for installation, requirements, and other information:

Additional Information

  • If the 8x8 Presence Sync integration is not installed and working, users of 8x8 Work and Microsoft Teams apps will not see the call status change of those users.
  • 8x8 Voice for Microsoft Teams is not required for use of the 8x8 Presence Sync integration.
    • For example, if you use 8x8 Work for your voice services, and you use Microsoft Teams only for meetings and conferences, the 8x8 Presence Sync will display presence status (in 8x8 Work apps) based on user activity in both 8x8 Work and Teams.