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Voice for Teams: Sync Error: Insufficient voice routes for PSTN Usage

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Symptom

When performing a setup sync process on a new account, an error is presented with a red Sync Now button, and an error message appears in the Tenant Setup Post section at the bottom of the associated Teams sync log:

  • ERROR: Got out insufficient voice routes for PSTN Usage

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Applies To

  • 8x8 Voice for Teams
  • Microsoft Teams

Cause

The cause of this issue is currently unknown, and is being investigated. However, in this case it is likely to be caused by a timing issue in Microsoft's services.

Resolution

To resolve this issue, immediately click Sync Now to run a new sync process.

The error should not reappear. When the new sync is complete, you'll see a white Sync Now button with a green check mark, and the Tenant Setup Post section at the bottom of the latest Teams sync log(s) will display a Confirmed message instead of an error.

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