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Voice for Teams: Teams Do Not Disturb functionality and limitations
8x8 Support

Voice for Teams: Teams Do Not Disturb functionality and limitations

 

Overview

When a user enables the Do not disturb setting in Microsoft Teams, phone calls in general will not ring on that user's Teams client.

However, callers will continue to hear the usual ring-back tone (what you hear when you call someone and they don't immediately answer) until the called extension's No Answer call forwarding rule is triggered. This ring-back happens instead of immediately routing the caller to voicemail because setting Do Not Disturb in Microsoft Teams does not enable the 8x8 server-side Do Not Disturb service.

This article describes the effects and limitations of the Do Not Disturb feature in Microsoft Teams regarding:

  • Internal Teams extension-to-extension phone calls
  • Inbound external phone calls to Teams users

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Note that the call results listed below reflect the use of an unmanaged Teams calling policy in the Voice for Teams admin portal. Results may differ depending on changes made by your Teams service administrator.

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Applies To

  • 8x8 Voice for Microsoft Teams
  • Microsoft Teams
  • Teams Do Not Disturb

Teams Extension to Extension Calls

When a Teams user enables the Do not disturb setting in Teams:

  • The affected Teams user will (of course) generally not receive phone call notification in Teams.
  • To reach that Teams user's voicemail, other Teams users must dial the user's extension number. This is a general limitation of the service, even if Do Not Disturb is not enabled in Teams and a phone call simply continues to ring.
  • Other methods of calling Teams to Teams (dialing the user's full 10 digit number, or clicking Call in Teams) will not route the caller to that Teams user's voicemail. In this case, the caller will hear a ring-back tone until No Answer call forwarding rules are triggered. At that point, the call will simply drop.
  • If the Teams user has a Microsoft Teams desk phone, that phone will operate exactly as the Teams client does.
  • If the Teams user has an 8x8 desk phone, that phone will ring on extension to extension calls only if the extension number was dialed in Teams.
  • All of the above generally applies even if called Teams users have added the calling Teams user to their Priority Access list.
  • In all calling scenarios, the Teams user's call history will be updated.

Inbound External Calls to Teams

When a Teams user enables the Do not disturb setting in Teams, and they receive an external call: 

  • Teams will only provide a call notification if the external caller has been added to the Teams user's Priority Access list.
  • Callers will continue to hear a ring-back tone until the Teams user's No Answer call forwarding rules are triggered.
  • In all scenarios, inbound external callers will reach the Teams user's voicemail after No Answer call forwarding rules are triggered.
  • If the Teams user has a Microsoft Teams desk phone, that phone will operate exactly as the Teams client does.
  • If the Teams user has an 8x8 desk phone, that phone will ring in all call scenarios, regardless of the Teams Do Not Disturb setting.
  • If the called Teams user declines a received external call from someone on their Priority Access list, that call will be routed to the Teams user's voicemail.
  • In all calling scenarios, the Teams user's call history will be updated.