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Virtual Office Solo End-of-Life FAQ
8x8 Support

Virtual Office Solo End-of-Life FAQ

Overview

On 7/31/20, 8x8 will retire the Virtual Office Solo service. If you have Virtual Office Solo service -- either standalone or as part of your Virtual Office suite -- 8x8 will be reaching out via email to provide details on your options for transitioning to upgraded 8x8 services. Your response is required to maintain service with 8x8.

Applies To

  • Customers with Virtual Office Solo service

Details

In July 2020, current administrators of 8x8 VO Solo services will be emailed details of the end-of-life along with a link to an online form for service transfer.

It is vitally important that VO Solo customers intending to continue service with 8x8 complete and submit this form, or risk loss of service. Click here to access the VO Solo response form.

Once you have submitted the form, the 8x8 team will reach out to assist with transition to an upgraded service option, ensuring your business remains connected.

Frequently Asked Questions

I have Virtual Office Solo? Where do I see that?

Log into your Account Manager portal at https://sso.8x8.com/login/acctmgr (administrators only).

If Virtual Office Solo is the only 8x8 service on your account, you will arrive in the Account Manager portal.

If you have other services along with your Virtual Office Solo service (such as a full-service Virtual Office PBX, indicated by the option Business), you'll first arrive at a screen to Select Account Type. To review and manage your VO Solo service, select VO Solo and click Sign In.

What do I need to do to keep my phone number and service with 8x8?

You MUST complete the response form, and an 8x8 team member will reach out to get an order for the new service started. Once that is done, 8x8 will move the phone number from the VO Solo account over to the new service.

How do I complete the response form?

Either click the link provided in the notification email, or click here to complete the form.

What happens if I do not complete the response form?

Your VO Solo-related services will be canceled by 8/31/20. Any associated phone/fax numbers will no longer work.

What happens if I want to get the new service with 8x8, but do not want the old number?

Please complete the response form and note this. A new phone number will be assigned to your new service.

What happens if I already have a line of service on an existing Virtual Office PBX account?

Please complete the response form. You can let us know which line of service to move the phone number of the VO Solo account over to, and we can move the phone number.

What happens to my VO Solo account history (CDRs, Voicemail Messages, Recordings, Faxes, and Virtual Meeting)?

They will be lost when the VO Solo service concludes. If you choose to continue service with 8x8, these will not be carried over to the new account.

What happens if I do not want to keep the phone number, and wish to end service with 8x8?

You can request to cancel the VO Solo account today, or simply decline to reply, and it will be auto-canceled by 8/31/20.

Additional Information

Keep up with 8x8 product lifecycle updates with the 8x8 End-of-Life Tracker.

Customers upgrading to Virtual Office Pro: How do I set up Virtual Office Pro features?

Customers upgrading to X2: VO Configuration Manager User Guide

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