Users Bulk Upload Error: Failed to allocate Did from DMS service

Symptom

Virtual Office Configuration Manager > Users Bulk Upload for Switzerland with numbers to be ported gets error:

"failed.voice.allocateVoConfigDid:Failed to allocate Did from DMS service."

Log into VO Configuration Manager.
Select Users.
Click Bulk Upload > the User Bulk Upload dialog opens.
Click Download .CSV template.
Select the fields > click Download template.
Fill in the template with valid Switzerland contact names, phone numbers, devices, and 8x8 licenses specified.
In the User Bulk Upload dialog, Drop or Browse to upload the filled in template.
Click Validate & process.
Receive messages:
- Validation: UserValidateStatus = success
- Process: "failed.voice.allocateVoConfigDid:Failed to allocate Did from DMS service."

The user(s) is added, but the user has no DID number.

Click Home > Users > Edit user (pencil icon to the right).
Go to Voice Basic Settings. You'll see that:
- Phone Numbers is blank
- Device is added, but noted "This device has not been activated"

Use an 8x8 license for Switzerland, such as Virtual Office X5 Edition-VOSVC0202-CH - "CH" is the country code for Switzerland.

Note: If you do not have 8x8 licenses for Switzerland, contact your 8x8 Account Manager, or call the main 8x8 Sales team phone: 866-879-8647

Cause

The 8x8 license is not for Switzerland.

Example: Virtual Office X5 Edition-VOSVC0202-CA - "CA" is the country code for Canada.

Switzerland is a country that requires additional information to get 8x8 licenses.

To find out other countries with special requirements, please create a case with 8x8 Technical Support. Or, contact your 8x8 Account Manager.