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Calls Forwarded from the auto attendant to the queue are going straight to voicemail
8x8 Support

Calls Forwarded from the auto attendant to the queue are going straight to voicemail

Symptom

Calls Forwarded from the auto attendant to the queue are going straight to voicemail while the users are logged in the queue and are not on DND status

Applies To

  • 8x8 Admin Console 
  • Auto Attendants
  • Call Queues 

Resolution

  1. Log in the 8x8 Admin Console
  2. On the home page, select Auto Attendants
  3. Look for the Auto Attendant in question and on the right side, click on the pencil to edit
  4. In the Auto Attendant Edit page, scroll down to Call Handling Menus section and observe if after the Transfer to Call Queue, Voicemail is mentioned. If this is the case, press on the pencil to edit

    110177voicemail.PNG
     
  5. On the edit page, disable Go Straight to voicemail

    GoStraightToVoicemail.PNG
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