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How to Disable Call Forwarding Option in the Auto Attendant for the Account Manager Customers
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How to Disable Call Forwarding Option in the Auto Attendant for the Account Manager Customers

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Symptom

Disable call forwarding option in Auto Attendant for the external phone number.

Applies To

  • Account Manager
  • Auto Attendant

Resolution

  1. Login to Account Manager.
  2. Click Phone System > Auto attendant.
  3. Choose the relevant Auto attendant profile > click Edit > choose Proceed without Copy.
  4. Edit Auto attendant > choose Business Hours Rules and Recordings.
  5. Click the + sign in Business Hours Rules and Recordings to view the options.
  6. Choose the right Business Hours.
  7. In Auto Attendant: Billing Submenu, choose the ( - ) sign to disable the external phone number which the calls are forwarded to.
  8. And click the ( + ) sign to add the number for call forwarding purpose.
  9. Click Save.