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How to forward a call from the auto-attendant to multiple external numbers at the same time
8x8 Support

How to forward a call from the auto-attendant to multiple external numbers at the same time

 

Objective

Forward a call from the auto-attendant to multiple external numbers all at the same time.

Applies To

  • Admin Console
  • X Series

Requirements 

  • A available license
  • A new or existing user
  • An available number to assign to the user

Procedure

  1. Create a new user (or use an already existing user which has a license) add a license to it and assign it a phone number. To see how to assign a license and a phone number click here.
  2. Go to the Call Forwarding Rules section of the newly created user/existing user.

  3. Configure a custom forwarding rule by pressing the “Add new rule” button.

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4. Give the rule a name then configure this rule as shown in the following example:

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5. Now add the external numbers that we want the call to be forwarded to, do not forget to press add to the list to add the number.

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6. Chose the settings for the rule accordingly to your preference.

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7. Also make sure the forwarding rule you created is the first one! The forwarding rules work from top to bottom.

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8. Forward all the calls from the auto-attendant to the user/extension that we have just created.

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Additional Information

  • The above steps are just a work-around in order to forward the call coming through the auto-attendant to multiple external numbers all at the same time.

  • If you don't need all of the multiple numbers to ring at the same time you can check out this article.

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