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8x8 Support

Set Up an Auto Attendant to Send Calls From One Ring Group to Another Ring Group

Objective

Setting up your Auto Attendant to direct incoming calls from one Ring Group to another Ring Group.

Applies To

  • 8x8 Admin Console
  • Auto Attendants
  • Ring Groups
  • Call Routing

Procedure

  1. Log in to Admin Console.
  2. Select Auto Attendants.
  3. If you have an Auto Attendant you want to use, select Edit to the right of the desired Auto Attendant. Otherwise, create a new Auto Attendant.
  4. Under Call Handling Menus > Main Menu, select Edit Settings.
  5. From the drop-down under And Then, select Route Call To.
  6. Select the first Ring Group you want to route calls to.
    Admin Console Auto Attendant Route Call To.png
  7. Select Save.
  8. From the menu in the upper left, go to Work Groups > Ring Groups.
  9. To the right of the first Ring Group you want to answer calls, select Edit.
  10. Under Call Forwarding Rules, to the right of When No One in Ring Group Answers, select Edit.
  11. Under Forward the Calls To, select Selected User or Service.
  12. From the Select Target menu, select your second Ring Group.
    Admin Console Ring Group No One Answers.png
  13. Select Save.
  14. Ensure the box to the left of When No One in Ring Group Answers is checked.
    Admin Console Ring Group Call Forwarding Rules.png
  15. Select Save.
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