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How to Enable Dial by Extension on an Auto Attendant in 8x8 Admin Console
8x8 Support

How to Enable Dial by Extension on an Auto Attendant in 8x8 Admin Console

 

Objective

Enabling the option for callers to dial an extension at any point within an Auto Attendant.

Applies To

  • 8x8 Admin Console
  • Auto Attendants

Procedure

  1. Log in to 8x8 Admin Console.
  2. Click Auto Attendants.
  3. Click Edit (pencil icon) to the right of the Auto Attendant that you wish to edit.
  4. Go to Call Handling Menus and select Edit Settings.
  5. Enable Allow callers to dial an extension at any point.
  6. Choose the Directory Scope.
    • All sites: this will allow the caller to dial any extension on the PBX.
    • This site: this will allow the caller to dial any extension on the site.
  7. Click Save.
  8. If needed, repeat steps 4-7 for each menu (After Hours, Holidays, Alternate).
  9. Click Save at the bottom of the page.