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What is an Auto Attendant and how to configure it in 8x8 Admin Console
8x8 Support

What is an Auto Attendant and how to configure it in 8x8 Admin Console

The Auto Attendant is 8x8’s service that acts as an automated receptionist. Learn how to configure it here.
Note: To configure your Auto Attendant in Account Manager, the legacy version of 8x8 Admin Console, click here.

Applies To

  • 8x8 Admin Console
  • Auto Attendant

Answer

The Auto Attendant is 8x8’s service that acts as an automated receptionist. Callers will hear phone menu options and recordings based on the rules you set—for example, after-business-hours greetings. You can create multiple Auto Attendant profiles, each with its own set of rules.

Your Auto Attendant can be configured in 8x8 Admin Console. Only users with administrator privileges can edit Auto Attendant settings. 

Please Note:

Before configuring an Auto Attendant, it is important to plan what you want your callers to experience when they call your company, and how you want the Auto Attendant to handle your caller. This will help you better define schedules and rules during the setup process.

We recommend that you set up individual extensionsring groups, and call queues before setting up your Auto Attendant.