Can a user with two phone numbers assigned choose which one they send an SMS message from?

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Question

Can a user with two phone numbers assigned choose from which one they send an SMS message?

Applies To

Admin Console
Work for Desktop
Work for Mobile

Answer

Only the default first number or the first eligible number in a user profile will be assigned for SMS subscription.

If the user wants to use a secondary phone number to send/receive SMS messages, the user will need to remove the primary number from their profile or assign the phone number to a new user.