Can a user with two phone numbers assigned choose which one they send an SMS message from?
Question
Can a user with two phone numbers assigned choose from which one they send an SMS message?
Applies To
- Admin Console
- Work for Desktop
- Work for Mobile
Answer
Only the default first number or the first eligible number in a user profile will be assigned for SMS subscription.
If the user wants to use a secondary phone number to send/receive SMS messages, the user will need to remove the primary number from their profile or assign the phone number to a new user.