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Can a user with two phone numbers assigned choose which one they send an SMS message from?

Question 

Can a user with two phone numbers assigned choose from which one they send an SMS message?

Applies To

  • Admin Console
  • Work for Desktop
  • Work for Mobile

Answer

Only the default first number or the first eligible number in a user profile will be assigned for SMS subscription.

If the user wants to use a secondary phone number to send/receive SMS messages, the user will need to remove the primary number from their profile or assign the phone number to a new user.

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