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How to set up Line Key Templates
8x8 Support

How to set up Line Key Templates

 

Objective

How to set up Line Key Templates

Applies To

  • Admin Console

Procedure

You can add a device that supports Line Keys, activate the device, and create or import templates via the Users page.

To create a Line key template:

  1. Go to Home > Users and click to edit a user.
  2. Go to Voice basic settings, and click Line key configuration next to Device model.
  3. In Phone keys plan, add keys and configure them as needed.
  4. Click Save as template. The new template is saved in your system and ready to be used for other devices or users.

You can import an existing line key template for a new user or device.

To import a Line key template:

  1. Go to Home > Users and click to edit a user.
  2. Go to Voice basic settings, and click Line key configuration next to Device model.
  3. Click Import from template. You must have created a template before.

    The configuration key template is imported for this user or device.
  4. Click to save the phone keys plan and the user.

Limitations

  • You cannot import templates in bulk for all users. You need to apply one template at a time.
  • Once a template is assigned to a device, there is no connection between the template and the device, therefore, modifying the template does not impact the device configuration. To update a device you need to re-apply the template.

Additional Information

  • A template can contain line appearance keys, BLF keys, speed dials, and sidecars.
  • You can arrange the keys such as BLF, speed dial, etc. in any order you would like.
  • You can apply a new line key template on your device and save the changes every time you are editing.
  • When you import a template to a device or sidecar with less keys, the system uses the available keys only. For example, when you import your line key template from a 10-key device to an 8-key device, only the first eight keys will be used on the device.