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Unable to change Dial plan on an extension from Ext2Ext and Emergency
8x8 Support

Unable to change Dial plan on an extension from Ext2Ext and Emergency

 

Question

External Calling Plan is grey out on an extension. 
External calling Plan.jpg

Applies To

  • Admin Console 
  • 8x8 Work 

Answer

If an extension has a Lobby license assigned then it does not have the ability to change External Calling as Lobby license is used for internal Inbound, outbound & Emergency calls only. 
 

Additional Information

You have to upgrade your License to X1 and above to have the ability to make external calls 

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