Skip to main content
SMS Feature Unavailable in 8x8 Admin Console for a Temporary Phone Number
8x8 Support

SMS Feature Unavailable in 8x8 Admin Console for a Temporary Phone Number

 

Question

Why doesn't SMS work when I have a temporary local phone number?

Or,

Why doesn't SMS work when my phone number is "pending" port process?

Applies To

  • SMS
  • 8x8 Admin Console

Answer

When a temporary number is assigned to a user license (X2 and above) SMS feature is not provisioned for that user until the port-in process has completed. Once the port-in process is completed SMS will work with the new port-in number.

Additional Information

For X2 license and up, see this KB for more additional information.

For Non-Toll-Free Numbers, see this KB for more additional information.

  • Was this article helpful?