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SMS Feature Unavailable in 8x8 Admin Console for a Temporary Phone Number
8x8 Support

SMS Feature Unavailable in 8x8 Admin Console for a Temporary Phone Number

 

Question

Why doesn't SMS work when I have a temporary local phone number?

Or,

Why doesn't SMS work when my phone number is "pending" port process?

Applies To

  • SMS
  • 8x8 Admin Console

Answer

When a temporary number is assigned to a user license (X2 and above), the SMS feature is not provisioned for that user until the port-in process has completed.

Once the port-in process is completed, SMS will work with the new port-in number.

Additional Information

  • For X2 license and up, please see this article for additional information.
  • For Non-Toll-Free Numbers, please see this article for additional information.