SMS Feature Unavailable in Configuration Manager for a Temporary Phone Number

Question

Why doesn't SMS work when I have a temporary local phone number?

Or,

Why doesn't SMS work when my phone number is "pending" port process?

Applies To

• SMS
• Configuration Manager
• X2 license and up. See this KB for more additional information.
• Non-Toll-Free Numbers. See this KB for more additional information.

Answer

When a temporary number is assigned to a user license (X2 and above) SMS feature is not provisioned for that user until the port-in process has completed. Once the port-in process is completed SMS will work with the new port-in number.