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How to Add Fax Capabilities to a User in 8x8 Admin Console
8x8 Support

How to Add Fax Capabilities to a User in 8x8 Admin Console

 

Objective

Adding the ability for a user to send and receive faxes through Work for Desktop.

Applies To

  • 8x8 Admin Console users with an X2 license or higher

Procedure

Internet Fax

  1. Log in to 8x8 Admin Console.
  2. Navigate to Users.
  3. Click Edit (pencil icon) on the right side of the page.
  4. Scroll to the section labeled Fax notification settings and click to expand.
  5. Select a number to use in Fax Number.
  6. Set your notification settings.
    • Notification Email: The addresses which the user would like emails delivered to. Multiple emails can be chosen.Screen Shot 2020-06-19 at 8.20.15 AM.png
    • Notify me by email when I receive a fax: The notification type the user would like to receive when a fax is delivered to the user.
    • Notify me by email when I send a fax: The notification type the user would like to receive when a fax is sent form the user.
  7. Click Save.

Analog Fax

  1. Log in to 8x8 Admin Console.
  2. Navigate to Users.
  3. Click Edit (pencil icon) on the right side of the page.
  4. Navigate to Voice Basic Settings.Screen Shot 2021-02-02 at 5.44.21 PM.png
  5. Under Device Model, select Analog Fax Device.
  6. Under ATA Terminal, select Add New Terminal.
  7. Select the device model and add a name.
  8. Click Add device.
  9. Enter the MAC address.
  10. Click Save.

Additional Information

If you are having difficulty adding internet fax services to a user, see Why do I get an error when adding a number to a user's internet fax? 

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