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How to Add Internet Fax Capabilities to a User
8x8 Support

How to Add Internet Fax Capabilities to a User

Objective

Adding the ability for a user to send and receive faxes through Work for Desktop.

Applies To

  • 8x8 Admin Console users with an X2 license or higher

Procedure

  1. Log in to 8x8 Admin Console.
  2. Navigate to Users.
  3. Click Edit (pencil icon) on the right side of the page.
  4. Scroll to the section labeled Fax notification settings and click to expand.
  5. Select a number to use in Fax Number.
  6. Set your notification settings.
    • Notification Email: The addresses which the user would like emails delivered to. Multiple emails can be chosen.Screen Shot 2020-06-19 at 8.20.15 AM.png
    • Notify me by email when I receive a fax: The notification type the user would like to receive when a fax is delivered to the user.
    • Notify me by email when I send a fax: The notification type the user would like to receive when a fax is sent form the user.
  7. Click Save.

Additional Information

If you are having difficulty adding internet fax services to a user, see Why do I get an error when adding a number to a user's internet fax?