User Provisioning with 8x8 SCIM API

Modifiable User Attributes

Attributes are the details or fields associated with a user. The table below lists supported attributes, their SCIM schema and any applicable restrictions.

Notes: The userName attribute also sets the user’s Federation ID (used for Single Sign-On) on create only. Inactive users are shown as a grayed out row in 8x8 Admin Console. 8x8 User schema URN is urn:ietf:params:scim:schemas:extension:8x8:1.1:User.

Read-Only User Attributes 

The table below lists attributes that may be returned when retrieving a user but cannot be set or modified via SCIM.

Notes:  8x8 User schema URN is urn:ietf:params:scim:schemas:extension:8x8:1.1:User

Get All Users

Gets a list of all users in the company. For pagination, specify numbers for startIndex and count.

Operation: GET

URL:

https://platform.8x8.com/udi/customers/<CUSTOMER_ID>/scim/v2/Users?startIndex=<X>&count=<Y>

Headers:

Authorization: Bearer <Access Token>

Content-Type: application/json

Body:

None

Get User By User ID

Gets a single user identified by User ID.

Operation: GET

URL:

https://platform.8x8.com/udi/customers/<CUSTOMER_ID>/scim/v2/Users/<USER_ID>

Headers:

Authorization: Bearer <Access Token>

Content-Type: application/json

Body:

None.

Create User

Creates a user. Must include userName, givenName, familyName and exactly one email address in order to create a user.

Operation: POST

URL:

https://platform.8x8.com/udi/customers/<CUSTOMER_ID>/scim/v2/Users

Headers:

Authorization: Bearer <Access Token>

Content-Type: application/json

Body:
 

{
  "userName": "jdoe",
  "name": {
    "familyName": "Doe",
    "givenName": "John"
  },
  "active": true,
  "locale": "en-US",
  "timezone": "US/Pacific",
  "emails": [
    {
      "value": "john@abc.com",
      "type": "work",
      "primary": true
    }
  ],
  "externalId": "1234",
  "phoneNumbers": [
    {
      "value": "+14085551234",
      "type": "work"
    },
    {
"value": "+14085551235",
      "type": "mobile"
    }
  ],
  "title": "Manager",
  "urn:ietf:params:scim:schemas:extension:enterprise:2.0:User": {
    "department": "billing"
  },
  "urn:ietf:params:scim:schemas:extension:8x8:1.1:User": {
    "site": "HQ"
  }
}

Update User

Updating a user results in the specified user profile property changes.  Note that a PUT operation must include all attributes, regardless of whether they are being modified or not.  

The absence of an attribute in a PUT body is processed as clearing those values, i.e. is equivalent to explicitly setting them to null or an empty array.

Please refer to the table in the User Attributes section to see which attributes are mandatory and which optional attributes have a default if cleared.

Operation: PUT

URL:

https://platform.8x8.com/udi/customers/<CUSTOMER_ID>/scim/v2/Users/<USER_ID>

Headers:

Authorization: Bearer <Access Token>

Content-Type: application/json

Body:

{
  "userName": "jdale",
  "name": {
    "familyName": "Dale",
    "givenName": "John"
  },
  "active": true,
  "locale": "en-US",
  "timezone": "US/Pacific",
  "emails": [
    {
      "value": "john@abc.com",
      "type": "work",
      "primary": true
    }
  ],
  "externalId": "1234",
 "phoneNumbers": [
    {
      "value": "+14085551234",
      "type": "work"
    },
    
    {
      "value": "+14085551235",
      "type": "mobile"
    }
  ],
 
  "title": "Manager",
  "urn:ietf:params:scim:schemas:extension:enterprise:2.0:User": {
    "department": "billing"
  },
  "urn:ietf:params:scim:schemas:extension:8x8:1.1:User": {
    "site": "HQ"
  }
}

Deactivate User

Deactivation sets a user’s status from active to inactive. Deactivating a user results in the following end user experience for 8x8 services:

• Login to 8x8 softphone (Work for Desktop/Work for Mobile) is not allowed
• From hardware device endpoints:
  • Inbound calls are allowed
  • Outbound PSTN calling is not allowed
  • Extension to extension calling is allowed
  • Only emergency calling is allowed

Updating a user results in the specified user profile property changes.

Operation: PATCH

URL:

https://platform.8x8.com/udi/customers/<CUSTOMER_ID>/scim/v2/Users/<USER_ID>

Headers:

Authorization: Bearer <Access Token>

Content-Type: application/json

Body:

{
  "schemas": [
    "urn:ietf:params:scim:api:messages:2.0:PatchOp"
  ],
  "Operations": [
    {
      "op": "replace",
      "value": {
        "active": false
      }
    }
  ]
}

Activate User

Activating a deactivated user profile will restore their 8x8 services.

Operation: PATCH

URL:

https://platform.8x8.com/udi/customers/<CUSTOMER_ID>/scim/v2/Users/<USER_ID>

Headers:

Authorization: Bearer <Access Token>

Content-Type: application/json

Body:

{
  "schemas": [
    "urn:ietf:params:scim:api:messages:2.0:PatchOp"
  ],
  "Operations": [
    {
      "op": "replace",
      "value": {
        "active": true
      }
    }
  ]
}

About SCIM 2.0

SCIM is designed to simplify user identity management in cloud-based applications, retaining secure authentication, authorization and privacy. 8x8’s SCIM API leverages these foundational SCIM capabilities and is geared towards facilitating rapid user onboarding using a common user schema and extensibility, thereby reducing the cost and complexity of administration.

SCIM is an open standard, please see here for documentation.

Limitations

The SCIM API has some known limitations which are due to be addressed in a future release.  See also the restrictions column in the User Attributes section of this document.

• The API does not support:
  • Assignment of licenses, cost center or user profile
  • Setting of work phone number
  • Update to site once set
  • Setting of profile picture
• Users created in 8x8 Admin Console cannot be adopted by a SCIM client.  This is because a GET request will only return users who were created via SCIM in the first place
• Some fields set through the SCIM API can be subsequently modified in 8x8 Admin Console.  Depending on your SCIM implementation this may lead to some inconsistency between your Identity Management System and 8x8 Admin Console
• Modification of fields other than “active” is not supported with the PATCH operation.  Use PUT instead.
• The fields in 8x8 Admin Consoles for the users which are provisioned through SCIM API, are read only and can be changed only via the IdP.