Note: To set up the main company number as the caller ID for all extensions in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.
To configure all your extensions within a site so that your company’s main number and name are shown no matter which of your 8x8 extensions dials out.
Sites are your company's office locations that are pre-configured for you based on the information you provided about your company at the time of purchase. Follow the steps below to allow your main company information to be sent as caller ID info. Internal users will still see the 8x8 network extensions that are calling them.
- Configuration Manager
- Caller ID
- Log in to Configuration Manager.
- Click Sites.
- Click Edit (pencil icon).
- Under Voice Service Settings, toggle Set Main Number as Caller ID for all Users Belonging to this Site. A blue toggle shows this option has been successfully activated.
- Click Save.