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8x8 Support

Switchboard Calls Failing to Mobile Contact Number

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As of April 5, 2022, Switchboard Pro will reach the End of Sale stage. For further information, please view the End of Sale article.

Question

Why are call attempts to a contact's Mobile number failing?

Applies To

  • Switchboard,
  • 8x8 Admin Console users with a Personal Contact Number set

Answer

The Personal Contact Number contains special characters (most often hypens or dashes "-").

Removing them will allow Switchboard to successfully dial the number.

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