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8x8 Support

Switchboard Pro Greeting Removed after a Number Port

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As of April 5, 2022, Switchboard Pro will reach the End of Sale stage. For further information, please view the End of Sale article.

Symptom

Switchboard Pro greeting removed after a number port completes.

Applies To

  • Admin Console 
  • Switchboard Pro

Resolution

In order to resolve this, re-add the greeting for the ported number.

Cause

During the port completion process, the greeting will be removed from the phone number and will need to be re-added manually. This will not affect the assignment of a number, only the Switchboard Pro Greeting.