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Being Billed Overage Charges For Call Recording Storage
8x8 Support

Being Billed Overage Charges For Call Recording Storage

Symptom

In your 8x8 Billing Statement there are unexpected Usage Charges.

In the Statement Summary section, there are 'Usage Charges'.

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In the Statement Details - Services section there are Usage Charges for the Virtual Office licenses.

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When you click the 'Service ID' link the Service Details opens:

In the Summary section there are no Usage Charges.

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In the Call Recordings section there are no call recordings.

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In VO Configuration Manager, selecting all the call recordings shows the size of the selected files is less than the account Call Recording size limit.

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Applies To

  • 8x8 Work Call Recordings and Billing

Resolution

Please create a case with 8x8 Technical Support 

 

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