Why am I unable to access recordings within the currently configured retention policy for the user?
- 8x8 Work
- Call Recording Storage
- Where changes have been made made to the storage policy applied to the user, within the retention period of the policy
The policy assigned to the user at that moment the recording is made determines how the recording will be stored. Changes made to an user’s policy will take effect on the user’s next available recording after the changes are made.