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How to Manage Call Recordings in 8x8 Admin Console
8x8 Support

How to Manage Call Recordings in 8x8 Admin Console

NoteTo manage your call recordings in Account Manager, the legacy version of 8x8 Admin Console, click here.

Objective

To manage (download and/or delete) your call recordings in 8x8 Admin Console.

Applies To

  • 8x8 Admin Console
  • Call Recordings

Procedure

Download Recordings

  1. Log in to 8x8 Admin Console.
  2. From the main Home page, click Call recordings.
    • Note: You can also click the Menu icon, in the top left of your screen, and select Call recordings from the menu.
      2020-03-10_14-35-50.png
  3. Check All in the Filters bar to view all your call recordings. You can also filter recordings by:
    • Date: Select a starting and ending date to look for calls within a date range.
    • User: Search by user name.
    • Direction: Check the box next to Inbound or Outbound to view your incoming or outgoing calls.
  4. Check the box to the left of your recording.
  5. Click Download in the top right corner of your screen to download your select call recordings.

Delete Recordings 

Note: 8x8 Support is not able to delete recordings on behalf of customers. Please use the steps below to delete your recordings.

  1. Log in to 8x8 Admin Console.
  2. From the main Home page, click Call recordings.
    • Note: You can also click the Menu icon, in the top left of your screen, and select Call recordings from the menu.
      2020-03-10_14-35-50.png
  3. Set search options.
    • Date Range: Select a starting and ending date to look for calls within a date range.
    • User: Search by user name.
    • Direction: Check the boxes next to Inbound or Outbound.
  4. Check the box next to your recording.
  5. Click Delete Call Recording in the top left corner of your screen. You can also delete recordings by clicking More Options (three dots) > Delete Call Recording.
  6. From the options above the table, click Delete Recordings.
  7. In the confirmation window, click Delete.

Additional Information

Users are able to record calls and maintain recording data up to 1GB and higher, according to the license. The storage fee is $5.99/ £3.99 per 1 GB (or portion thereof) in excess of the storage limit. To avoid extra charges, it is important to monitor your storage usage and download and delete your recordings before they exceed the 1.0 GB limit.

Recordings can be managed in either 8x8 Admin Console or Work for Desktop by:

  • Account administrators (for all extensions in the PBX)
  • Each individual extension user (for their own recordings)

End users can only view, play, and delete call recordings in Work for Desktop. 

Note: Users who have call recording set to Always On should be especially wary of their recording storage to avoid fees. 8x8 Support is not able to delete recordings on behalf of customers/users.