Determine if Secure Real-Time Transmission Protocol or SRTP should be "Enabled" for ATA Adapters commonly used for traditional telephony devices; analog phones, overhead paging devices, analog fax machines.
- SPA 122
- Log in to Admin Console.
- Click Users.
- To the right of the user for whom you want to disable SRTP, click the Edit (pencil icon).
- Go to Voice Basic Settings.
- Turn off Enable Secure Real-time Protocol. The slider position to the left and grey color indicates the option is "Disabled".
- Note: If there is no activated device associated with this user, the option to enable or disable SRTP will not be available. SRTP is enabled by default when setting up a device for the first time.
- The phone will reboot. Once it has finished rebooting, SRTP will be disabled.
- To confirm if SRTP is has been disabled correctly, please reach out to Support. Since there is no display on the ATA Adapters, there is no visual confirmation available.
If SRTP is enabled on ATA Adapters, the following issues can be experienced among other abnormal behaviors:
- Static noise during call
- Inability to send and receive fax transmissions
- Inability to connect to analog telephony equipment such as
- Door buzzers/ Doorbells
- Analog paging interface
- POTS based alarm systems