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Contact Center Extension Visible in Handset after Being Set to Hidden in 8x8 Admin Console
8x8 Support

Contact Center Extension Visible in Handset after Being Set to Hidden in 8x8 Admin Console

 

Symptom 

8x8 Contact Center extensions are visible in Polycom handset directory when set to hidden in 8x8 Admin Console. The extension can't be seen in Work for Desktop and Work for Mobile, only in the handsets.

Applies To

  • Contact Directory
  • Polycom

Resolution

Unfortunately, these duplicates cannot be removed or manipulated. It is recommended to use Work for Desktop for the directory instead.

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