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8x8 Support

How to Get Device Information and Passwords in 8x8 Admin Console

Note-Icon.png Note: To get device information in Account Manager, the legacy version of 8x8 Admin Console, click here.


To view your device information and password in 8x8 Admin Console.

Account admins can view the device model, MAC Address, and MAC password. 

Applies To 

  • 8x8 Admin Console
  • Device Information (model, MAC address and password)


  1. Log in to 8x8 Admin Console.
  2. Go to Devices.
  3. Click View Device Report to the right of your selected device. Here you will be able to see the Device ModelMAC Address, and MAC password (Device Admin Password).
    CM- Device Report-532x59.png

Device Report Terms
CM device report.png

  1. Device: Make and Model of the device.
  2. MAC Address: A unique identifier for the device that is used to interface with your network and 8x8's servers. 
  3. Device Admin Password: Unique password that is required to access the admin section of a device's settings.
  4. Extension Number: Number assigned to extensions for in-PBX dialing.
  5. Status: Denotes if the device has been activated on 8x8's servers.
  6. Activation Code: A thirteen digit code used to activate an 8x8 device. 
  7. Site: Name of the site that is assigned to the device. 
  8. User: Current user assigned to the device. 
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