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License Shows as Assigned in 8x8 Admin Console When It Is Not Assigned
8x8 Support

License Shows as Assigned in 8x8 Admin Console When It Is Not Assigned

 

Symptom

A license show as all of the licenses are assigned on the 8x8 Admin Console Licenses page. However, not all of the licenses are assigned and the Users Report shows that not all of the licenses are assigned.

Applies To

  • 8x8 Admin Console
  • Licenses

Resolution

Please contact Customer Support to resolve.

Cause

The license is assigned to a user in the back-end database but not in 8x8 Admin Console, this can occur when assigning a license to a user has failed.

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