Calling a Number That Is Porting in to 8x8

Question

What happens when I call a number that's in the process of being ported into 8x8?

Applies To

• Phone Numbers
• 8x8 Admin Console

Answer

If a number is still waiting for the port to complete (status is pre-porting, pending, etc.), then calls will still be routed to the former provider. This applies to calls originating from any carrier, including 8x8. 

The routing configuration for phone numbers is only added once the port has been completed. To have calls made to numbers that have not completed porting reach an 8x8 endpoint, forwarding will need to be set with the former provider to the appropriate temporary number on your 8x8 account.

Additional Information

For more information, see How does the 8x8 number porting process work?