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8x8 Support

How to Port Numbers to 8x8 in Admin Console

Objective 

This article will demonstrate how to place a number port request via 8x8 Admin Console.

If you have telephone numbers with another provider which you would like to move across to 8x8, then you would place this request in order to initiate the number transfer process.

If all the information submitted is correct, most ports complete within 15-20 business days of submission. Nevertheless, please be aware that processing time may vary depending on the complexity of the port and the country in which we are porting.

Applies To

  • Number Porting
  • 8x8 Admin Console

Procedure (US & Canada) 

  1. Log in to 8x8 Admin Console
  2. Click Phone Numbers
  3. Click Port Numbers.
    Screen Shot 2019-08-23 at 2.19.46 PM.png
  4. This will take you to the Pre-check screen which ensures the following for the numbers that you are requesting to port:
    •  You are the owner of the numbers.
      • Confirm with your provider the service information on file to ensure you have the correct name of the Authorized/Billing User, the company name (if applicable) and the billing telephone number. If possible obtain a Customer Service Record (CSR) from your provider.
    • You do not have DSL or special features such as Centrex, Distinctive Ringing, etc.
      • DSL and other special features often cause numbers to be delayed or rejected by your provider. We recommend that you cancel these services before you go on to the next step.
    • Ensure you have enough licenses available to port numbers over, this can include numbers you've already claimed if you're replacing them as part of the port.
  5. Click Continue.
  6. Enter the Basic Information for this user.
    • Authorized First Name and Last Name: This is the person listed as a contact on your former provider's account who is allowed to make changes to this account.
    • Company: This field is required for business locations, but you can leave it blank for residential locations.
    • Address: Click New Address to add your contact's address.
      • Note: this can be found on your bill or, for US addresses, on your Customer Service Record (which can be provided on demand by your former provider). If your bill has both a billing address and a service address, input here the service address. For CA addresses please ask the losing provider what they have on file and use that address ( sometimes they use a service address sometimes it can be the billing address)
      • When entering a new address:
        • Street number: numbers only
        • Street name: name of the street without ave, street, blvd, etc., and without any directional north, south, east, etc,
        • Street name suffix: ave, street, blvd, etc.
        • Pre/Post directional: an address element that indicates geographic location such as N, S, E, W, NE, NW, SE, and SW that is placed to the left of (before) the street name, such as E HOOVER ST
        • Secondary location: suite, unit, floor, etc
        • Unit/other: the floor or unit number depending on the secondary location type (2a, 9, etc)
  7. Click Continue.
  8. Select a Service Provider and enter the Billing Telephone Number for your account with that provider.
  9. Enter the phone numbers that you wish to port, including area and country code, then click Enter to add this number to the field. Repeat this step for as many service providers as you need.
    • If any of the information on the address or authorized user differs between service providers, you will need to submit a new port starting from step 3 for each service provider.
  10. Select a Preferred Porting Date. This is the earliest that you would like to see the phone numbers port. We will request that the numbers transfer over on this date but we cannot guarantee that the number will port on the selected date.
    Note-Icon.png

    Note: When you enter a cell phone number to port, you will need to enter your account number and PIN in the Wireless Numbers section. You can usually find your account number in the top corner of your bill or invoice. Your PIN is given to you by your former provider and is usually pre-selected. Click the toggle to use the same account number and PIN for all wireless phones.

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Note: During the porting process the system will allocate temporary numbers for each number that you are porting. The temporary number will be chosen from our pool of numbers. Alternatively you can choose to manually specify the temporary number to be used during the porting process, in which case you will have to select the temporary numbers from your existing numbers inventory.

 

Manual Assignment

  1. Click Continue. Note; You will need CA licence and CA temp for CA ports and US licence and US temp for US ports you  can not internchange them 
  2. Read the Letter of Authorization and check the box at the end of the article to state that you agree to this letter. In this letter you will receive a confirmation of the following:
    • Number(s) you are transferring to 8x8
    • Number Type: This indicates whether this is a Standard number or a Toll Free Number
    • Service Provider
    • Service Location Address: (This is the address of your former service provider.)
  3. Check the box that says I agree.
  4. Click I agree at the bottom of the page.
  5. Enter the emails of anyone you would like to receive notifications about the porting process.
  6. Click Continue.

You will receive a confirmation message that states "Congratulations! Your request has been submitted successfully." This confirmation screen will also have a copy of your Letter of Authorization that you can print for your records. You have a list of temporary numbers for the numbers that you selected to transfer. You will receive email status updates about your port request, for more information on the porting process click here.

To check the status of ported numbers, see How do I check the status of my number transfer in 8x8 Admin Console?

US Toll-Free Numbers

In addition to providing the Service Information on the port request, Toll-Free porting requests require the following to be attached during the port:

  1. Copy of Bill dated within the last 30 days and lists the TF number, Company Name, and Billing Address
  2. A signed copy of the Toll-Free Letter of Authorization.

Procedure (Global)

Important Note

If you are raising a port request for numbers outside the US, Canada, the UK & Ireland you will first need existing phone numbers for the relevant country on your 8x8 account. For example, if you need to port 5x Spanish numbers you will first need 5x existing Spanish numbers on your 8x8 account which can be replaced when the port completes.

If you need extra phone numbers in order to create your port request, please raise a case with our technical support team who will let you know the steps involved in claiming new phone numbers for the country in question.

When raising your case, please select 'Case Type: Service Request' and 'Category: Administration / Provisioning'.

  1. Log in to 8x8 Admin Console
  2. Click Phone Numbers
  3. Click Port Phone Numbers.
    Screen Shot 2019-08-23 at 2.19.46 PM.png
  4. Pre Check
    1. Confirm you are the owner of the numbers to be ported.
    2. Confirm there are no special features/services linked to the numbers you are looking to port (such as broadband or security lines).
    3. Click Continue.
  5. Basic Information 
    1. Enter the Authorised First and Last Name. (This should be the same individual within the organisation who is responsible for signing off the porting documentation later in the process).
    2. Enter the Company name. (This should be the business name as held on the records of the current provider).
    3. Enter the Address. (This should be the 999 emergency service address held on the records of the current provider).
    4. Click Continue.
  6. Select Numbers
    1. Select the Service Provider. (This should be the current provider. If the correct provider is not present in the dropdown please select 'Other' and manually enter the provider name).
    2. Enter the Billing Telephone Number. (This should be the 'Main Billing Number' which the current provider holds for the numbers to be ported. If the current provider host your numbers with a separate carrier then you may need to ask them to liaise with that carrier to confirm the information).
    3. Enter the Phone Numbers to Port. (If you have multiple providers, addresses, or main billing numbers then multiple port requests would need to be submitted. You can use the 'Add New Service Provider' option to submit multiple requests).
    4. If you would like the porting numbers to replace existing numbers on your 8x8 account, please select the 'Manually assign temporary numbers' option. This will allow you to select, on the next page, which 'temporary' numbers will be replaced when the port completes.
    5. If porting outside the UK & Ireland: You must use the 'Manually assign temporary numbers' option to select existing numbers on your account to be replaced. If you do not have enough existing phone numbers for the relevant country you will need to raise a case with our technical support team to claim new numbers.
    6. Select the Preferred Porting Date. (This is the earliest date that you would like the phone numbers to port. We will target this date if possible or, if the date is unachievable, we will aim for the earliest available date).
  7. Manually Assign Temporary Numbers
    1. For each Porting Number, please select a 'Temporary Number' from the dropdown. If you know the number you wish to use then you can search it in the dropdown to filter the list of numbers.
  8. Confirmation
    1. This is your final opportunity to check that the information provided is correct. If you need to amend any of the previous sections, then please click the titles on the left hand side to move back to a previous page.
    2. Once happy that the details are all correct please click 'Continue'.
    3. Please now enter the email addresses which you would like to be notified of any updates on the port request(s), and then click 'Continue' to complete the Admin Console port request process.
  9. Acknowledgement from the 8x8 Number Porting Team
    1. Once your request has been submitted you will receive an email confirming your Case Number in the following format: C1234567.
    2. Our Number Porting team will then aim to reach out to you within 2 business days to confirm next steps. 
    3. To help us process your port request as quickly as possible, please click here to find the porting documentation we will need from you in order to proceed. Ideally please find & complete the relevant paperwork, and upload it to your Case via the 8x8 support portal.

 

To check the status of ported numbers, see How do I check the status of my number transfer in 8x8 Admin Console?

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