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How to Resubmit a Failed Port in Admin Console
8x8 Support

How to Resubmit a Failed Port in Admin Console

Objective

Resubmitting a porting request after it fails within Admin Console

Applies To

  • Admin Console
  • Number Porting

Procedure

  1. Log in to Admin Console.
  2. Click Phone Numbers.
  3. Locate the phone number you are porting over.
  4. Check the status of the port and make sure to take note of the reason for failure found by clicking the info button in configuration manager.clipboard_ef93ad885e0b2d3fe6c73d72dbde7b2ad.png
    • Note: The Info button gives you instructions to reach our number transfer team please contact us at the number provided.
  5. For more information on how to get the right information, refer to this article
  6. Select More Options (three dots) to the right side of the number and select Resubmit Porting Request.
    clipboard_e4a3cd9697913701bb722a028741d485b.png
  7. All the information from the first request will be displayed. Make sure to update the information mentioned in step 4.