Skip to main content
How to lock External Caller ID/Internal Caller ID
8x8 Support

How to lock External Caller ID/Internal Caller ID



To disable the end-user edit rights for the External/Internal Caller ID of an extension in order to prevent a user from changing their Caller ID from VOD or CM.

Applies To

  • Configuration Manager


  1. Log onto Configuration manager as admin then go Profile Policies and then click on create new profile policy
  2. Name the profile as you like for eg. Locked CallerID
  3. Mirror the 8x8 Master User Template profile policy then tick on User profile: external caller ID and User profile: internal caller IDCapture.PNG
  4. Once you're done scroll down and click on save.
  5. Go to the home page of configuration manager and then click on Users and then click on Edit for the Ext you'd like to make changes on
  6. Once you are on the edit section scroll down to Services and permissions and change the profile policy to which we have just created for eg. Locked CallerIDCapture1.PNG
  7. Click on save.


  • Was this article helpful?