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Can't Assign a Number to a User or Service
8x8 Support

Can't Assign a Number to a User or Service

 

Symptom

In Admin Console, you cannot assign a number to a user, ring group, call queue, or auto attendant.

Applies To

  • Admin Console
  • Phone Numbers

Resolution

Verify the number is not already assigned.

  1. Log in to Admin Console.
  2. Click Phone Numbers.
  3. Locate the desired number.
  4. If the Assigned To column has a user, ring group, auto attendant, or call queue listed, the number is already assigned to a location. The current location must be removed before reassigning it to the desired location.
  5. If the Assigned To column is blank, and the number status is Assigned, then the number is stuck.

Create a case with 8x8 Technical Support to resolve this issue if you continue to experience the issue.

Cause

The number is already assigned to something other than the desired location.

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