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Can't Assign a Number to a User or Service
8x8 Support

Can't Assign a Number to a User or Service

Unable to assign a number to a user or service in Configuration Manager? Check the number status of the Assigned To column to resolve the issue. Learn more here.


In Virtual Office Configuration Manager, you cannot assign a number to a user, ring group, call queue, or auto attendant.

Applies To

  • Virtual Office Configuration Manager
  • Phone Numbers


Verify the number is not already assigned.

  1. Log in to Virtual Office Configuration Manager.
  2. Click Phone Numbers.
  3. Locate the desired number.
  4. If the Assigned To column has a user, ring group, auto attendant, or call queue listed, the number is already assigned to a location. The current location must be removed before reassigning it to the desired location.
  5. If the Assigned To column is blank, and the number status is Assigned, then the number is stuck.

Create a case with 8x8 Technical Support to resolve this issue if you continue to experience the issue.


The number is already assigned to something other than the desired location.

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