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How do I return a number I've claimed in 8x8 Admin Console?
8x8 Support

How do I return a number I've claimed in 8x8 Admin Console?

Objective

Returning a number that has already been claimed in 8x8 Admin Console. 

Applies To

  • 8x8 Admin Console
  • Phone Numbers

Procedure

  1. Log in to 8x8 Admin Console.
  2. Click Phone Numbers.
  3. Before you can return the number, be sure that Number Status column is listed as Available.
    • If the Assigned To column has a user, ring group, auto attendant, or call queue listed, the number is assigned to a location. The current location must be removed before returning the number.
      Screen Shot 2020-09-02 at 10.49.51 AM.png
  4. Once you have verified the number is Available, check the box directly to the left of the number you wish to return (you can check multiple boxes if you plan on returning multiple numbers).
  5. Select Return Number to 8x8.
  6. Click Continue. 

The number will now return to the 8x8 number pool and you can now select a brand new number. Once the number is returned, you can still recover the number(s) within 90 days, if you change your mind.

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