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How to Assign and Unassign Numbers from 8x8 Contact Center
8x8 Support

How to Assign and Unassign Numbers from 8x8 Contact Center

 

Objective

Move a Virtual Office number to Virtual Contact Center or vice versa.

Applies To

  • Admin Console
  • Virtual Contact Centre

Procedure

  1. Log in to Admin Console as an administrator.
  2. Navigate to Virtual Contact Center > Channels.
    CM_Channels.png
  3. Search for the phone number.
    Search_Phone Number.png
  4. Tick the box next to the phone number.
  5. Click on Assign to Virtual Contact Center.
    Assign to VCC.png
  6. A green banner will display at the top of the page to confirm the phone number has been assigned to 8x8 Contact Center.
    Successful_Banner.png

Unassign A Number

  1. Log in to Admin Console as an administrator.
  2. Navigate to Virtual Contact Center > Channels.
    CM_Channels.png
  3. Search for the phone number.
  4. Tick the box next to the phone number.
  5. Click on Unassign.
    Unassign_Button.png
  6. A green banner will display at the top of the page to confirm the phone number has been unassigned from 8x8 Contact Center.
    Successful_Unassign Banner.png
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