How to Forward Calls from a Virtual Number to an External Number Using an Auto Attendant in 8x8 Admin Console
To forward a virtual number to an external number using an auto attendant in Account Manager, click here.
Objective
Forward a virtual number to an external number using an Auto Attendant.
Applies To
- 8x8 Admin Console
Procedure
- Log in to 8x8 Admin Console.
- Click Auto Attendants.
- Click + Create Auto Attendant.
- Fill in your Auto Attendant Details. The following fields are required to configure your Auto Attendant:
- Name
- Site
- Time Zone
- Language
- Schedule
- Add the Virtual Number.
- Click Open hours menu tab.
- Click Edit Settings.
- Disable the Allow callers to dial an extension.
- If the user inputs on key, replay menu Input (0 times).
- Select choose Route Call to.
- Enter the external number you wish to forward to.
- Save changes.
- Test to make sure that it is routing correctly.