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How to Port Numbers to 8x8 in 8x8 Admin Console
8x8 Support

How to Port Numbers to 8x8 in 8x8 Admin Console

Note: To transfer numbers to 8x8 in Account Manager, the legacy version of 8x8 Admin Console, click here.

Objective 

Transfer a number from your former service provider to 8x8. This process is called porting. 

If all the information submitted is correct, most ports complete within 7-10 business days of submission.

Additonal required steps for port requests for US toll free numbers and UK numbers can be found at the bottom of the article.

Applies To

  • Number Porting
  • 8x8 Admin Console

Procedure 

Note: The process below is applicable to US and Canada customers only. If your 8x8 services are set up for use in another country, please work with your reseller or support contact to complete the number transfer process.
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Click here for a live, step-by-step walkthrough of this process!

  1. Log in to 8x8 Admin Console
  2. Click Phone Numbers
  3. Click Port Numbers.
    Screen Shot 2019-08-23 at 2.19.46 PM.png
  4. This will take you to the Pre-check screen which ensures the following for the numbers that you are requesting to port:
    •  You are the owner of the numbers.
      • Confirm with your provider the service information on file to ensure you have the correct name of the Authorized/Billing User, the company name (if applicable) and the billing telephone number. If possible obtain a Customer Service Record (CSR) from your provider.
    • You do not have DSL or special features such as Centrex, Distinctive Ringing, etc.
      • DSL and other special features often cause numbers to be delayed or rejected by your provider. We recommend that you cancel these services before you go on to the next step.
    • Ensure you have enough licenses available to port numbers over, this can include numbers you've already claimed if you're replacing them as part of the port.
  5. Click Continue.
  6. Enter the Basic Information for this user.
    • Authorized First Name and Last Name: This is the person listed as a contact on your former provider's account who is allowed to make changes to this account.
    • Company: This field is required for business locations, but you can leave it blank for residential locations.
    • Address: Click New Address to add your contact's address.
      • Note: this can be found on your bill or, for US addresses, on your Customer Service Record (which can be provided on demand by your former provider). If your bill has both a billing address and a service address, input here the service address.
      • When entering a new address:
        • Street number: numbers only
        • Street name: name of the street without ave, street, blvd, etc., and without any directional north, south, east, etc,
        • Street name suffix: ave, street, blvd, etc.
        • Pre/Post directional: an address element that indicates geographic location such as N, S, E, W, NE, NW, SE, and SW that is placed to the left of (before) the street name, such as E HOOVER ST
        • Secondary location: suite, unit, floor, etc
        • Unit/other: the floor or unit number depending on the secondary location type (2a, 9, etc)
  7. Click Continue.
  8. Select a Service Provider and enter the Billing Telephone Number for your account with that provider.
  9. Enter the phone numbers that you wish to port, including area and country code, then click Enter to add this number to the field. Repeat this step for as many service providers as you need.
    • If any of the information on the address or authorized user differs between service providers, you will need to submit a new port starting from step 3 for each service provider.
  10. Select a Preferred Porting Date. This is the earliest that you would like to see the phone numbers port. We will request that the numbers transfer over on this date but we cannot guarantee that the number will port on the selected date.

    Note: When you enter a cell phone number to port, you will need to enter your account number and PIN in the Wireless Numbers section. You can usually find your account number in the top corner of your bill or invoice. Your PIN is given to you by your former provider and is usually pre-selected. Click the toggle to use the same account number and PIN for all wireless phones.

Please Note: During the porting process the system will allocate temporary numbers for each number that you are porting. The temporary number will be chosen from our pool of numbers.

Alternatively you can choose to manually specify the temporary number to be used during the porting process, in which case you will have to select the temporary numbers from your existing numbers inventory.

Manual Assignment:

 

  1. Click Continue.
  2. Read the Letter of Authorization and check the box at the end of the article to state that you agree to this letter. In this letter you will receive a confirmation of the following:
    • Number(s) you are transferring to 8x8
    • Number Type: This indicates whether this is a Standard number or a Toll Free Number
    • Service Provider
    • Service Location Address: (This is the address of your former service provider.)
  3. Check the box that says I agree.
  4. Click I agree at the bottom of the page.
  5. Enter the emails of anyone you would like to receive notifications about the porting process.
  6. Click Continue.

You will receive a confirmation message that states "Congratulations! Your request has been submitted successfully." This confirmation screen will also have a copy of your Letter of Authorization that you can print for your records. You have a list of temporary numbers for the numbers that you selected to transfer. Click Share your status with others to email the status of these numbers to your selected contacts. You will receive a confirmation message for this request in two to four business days.

To check the status of ported numbers, see How do I check the status of my number transfer in 8x8 Admin Console?

Additional Steps for US Toll-Free Numbers

In addition to providing the Service Information on the port request, Toll-Free porting requests require the following to be attached during the port:

  1. Copy of Bill dated within the last 30 days and lists the TF number, Company Name, and Billing Address
  2. A signed copy of the Toll-Free Letter of Authorization.

Additional Steps for UK Numbers

For Non-US numbers we take extra care in ensuring the numbers port properly, after following the process above, please complete these additional steps

  1. Create a case for our number transfer team.
  2. Fill out the UK Letter Of Authority and attach it to the case.
  3. Upload a copy of your most recent bill to the case.
  4. A Number transfer specialist will contact you with status updates for your port.
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