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Puerto Rico Numbers Cannot Be Selected in 8x8 Admin Console
8x8 Support

Puerto Rico Numbers Cannot Be Selected in 8x8 Admin Console

 

Symptom

Puerto Rico is defined in Phone numbers page (for claiming new phone numbers) as +1939 and it's not possible to search of claim numbers with original Puerto Rico area code (787).

When selecting Toll Free (1939 appears) this issue also occurs.

Applies To

  • 8x8 Admin Console
  • Phone Numbers

Resolution

Apply a Contains or Ends with a filter instead of Starts withAlternatively, select Puerto Rica as a State.

If you don't apply any Starts with filter, you can successfully retrieve the Puerto Rico number.

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