Audit user conversations in 8x8 Admin Console.
The Audit Management Admin role must be assigned to access this.
- 8x8 Admin Console
- Audit Management
- Log in to 8x8 Admin Console.
- Click Audit Managment.
- Select the desired filters from the following choices:
Filter Description Attachments Select to audit chats based on attachments exchanged during the conversation. Author Select to audit all users or specific users from the list. Date range Select the time period for audit. You can choose from predetermined date ranges or enter a custom date range. Keyword
Select to filter the conversations based on specific keywords.
Select to filter the conversations of specific rooms.
- Click Generate Archive.
- Based on the volume of the data retrieved, it takes up to 24 hours.
- Once complete, you will notice the status changes from In progress to Completed.
- Click to download the file from the archive.
These files are formatted in a JSON format. We recommend that you use an e-discovery tool to parse information in these files.