Audit User Conversations in 8x8 Admin Console

Objective

Audit user conversations in 8x8 Admin Console.

The Audit Management Admin role must be assigned to access this.

Applies To

• 8x8 Admin Console
• Audit Management

Procedure

1. Log in to 8x8 Admin Console.
2. Click Audit Managment.
3. Select the desired filters from the following choices:

   Filter	Description
   Attachments	Select to audit chats based on attachments exchanged during the conversation.
   Author	Select to audit all users or specific users from the list.
   Date range	Select the time period for audit. You can choose from predetermined date ranges or enter a custom date range.
   Keyword	Select to filter the conversations based on specific keywords.
   Room	Select to filter the conversations of specific rooms.

4. Click Generate Archive.
5. Based on the volume of the data retrieved, it takes up to 24 hours.
6. Once complete, you will notice the status changes from In progress to Completed.
7. Click  to download the file from the archive.

These files are formatted in  a JSON format. We recommend that you use an e-discovery tool to parse information in these files.