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Audit User Conversations in 8x8 Admin Console
8x8 Support

Audit User Conversations in 8x8 Admin Console

 

Objective

Audit user conversations in 8x8 Admin Console.

Due to the sensitive nature of this role, it will not be assigned to any user by default and only the primary admin has initial access to the Audit Management Admin role which they can then assign to themselves or other users. Historical chat messages of deleted users can also be retrieved through Audit Management.

Applies To

  • 8x8 Admin Console
  • Audit Management

Procedure

  1. Log in to 8x8 Admin Console.
  2. Click Audit Management.
  3. Select the desired filters from the following choices:
    Filter Description
    Attachments Select to audit chats based on attachments exchanged during the conversation.
    Author Select to audit all users or specific users from the list.
    Date range Select the time period for audit. You can choose from predetermined date ranges or enter a custom date range.
    Keyword

    Select to filter the conversations based on specific keywords.

    Room

    Select to filter the conversations of specific rooms.

  4. Click Generate Archive.
  5. Based on the volume of the data retrieved, it takes up to 24 hours.
  6. Once complete, you will notice the status changes from In progress to Completed.

AM screen 3.PNG

  1. Click Download.

The file will begin downloading from the archive.

These files are formatted in a JSON format. We recommend that you use an e-discovery tool to parse information in these files.

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