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Can I move a user or site to another phone system?
8x8 Support

Can I move a user or site to another phone system?

 

Can I move a user or site to another phone system?

Applies To

  • Admin Console

Answer 

If you have to move a user across phone systems, you must delete the user and re-create the user in a site that belongs to the new phone system. By design, user profiles or sites cannot be moved from one phone system to another.

Procedure

 

1.  Delete the user(s) or site(s).

 

Deleting a user profile will inactivate any hardware associated with the account. Information associated with the account, such as voicemails, call recordings, faxes, and chat/SMS messages will be removed from the account. 

  1. Create new user profile(s) on correct phone system