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8x8 Support

Error Assigning a License to Users on a Specific Site

Symptom

Unable to assign a license to Users on a specific Site. Error message displayed is:
"User settings saved with errors. Failed at extension create, 8x8 Work Meeting update subscription, Phone Number allocation, Phone Number assign, sending welcome email."

Applies To

  • 8x8 Admin Console
  • 8x8 Work
  • Users
  • Caller ID
  • Main Line Number

Resolution

  1. Sign in to 8x8 Admin Console.
  2. From the 8x8 Admin Console Home page, click on Users.
  3. Find the affected User and Edit the User Profile.
  4. Under Services and Permissions, select a License to assign.
  5. Before saving, check the External Caller ID section.
  6. If the Display Name and Phone Number fields are empty, continue to step 7.
  7. In the Basic Information section, note the Site assigned to the User.
  8. Click Home in the upper left, navigating away from the Edit User page.
  9. Click Sites.
  10. Edit the Site noted in step 7.
  11. Verify that the Main Line Number is selected and the Set Main Number as Caller ID is enabled.
  12. Note the phone number selected as the Main Line Number.
  13. Click Home in the upper left, navigating away from the Edit Site page.
  14. Click Phone Numbers.
  15. Search for the phone number noted in step 12.
  16. If the number is not found on the account, continue to step 17.
  17. Click Home in the upper left, navigating away from the Phone Numbers page.
  18. Click Sites.
  19. Edit the Site noted in step 7.
  20. In the dropdown for the Main Line Number, select a new number.
  21. Save.
  22. Click Home in the upper left.
  23. Click on Users.
  24. Find the affected User and Edit the User Profile.
  25. Under Services and Permissions, select a License to assign.
  26. Save. The user should now successfully save.

Cause

The number selected as the Main Line Number for the Site assigned to the User is no longer on the account. The User update process is failing when trying to assign the number as the User's External Caller ID.

 

 

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