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8x8 Support

Error Saving Contact When Adding Contacts in Admin Console

Symptom

When attempting to add Contacts there is an error that reads, "Error saving contact."

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In the browser console Network logs there is an error:
{"httpStatus":"FAILED_DEPENDENCY","validationErrors":null,"message":"Could not create contact. addCompanyContact failed with error:com._8x8.contactapp.common.util.ContactAppException: Multi-PBX Customer: Please provide the contactSiteId (siteCustomerId) httpStatus:404"}

Applies To

  • Admin Console
  • Contacts

Resolution

The user adding the contacts needs to be a Company Admin, and needs to have an 8x8 Work license. It is recommended that this not be the Primary Administrator. See the Additional Information section.

To add a Company Admin assignment to a user, see the documentation: Role-based access control.

To add an 8x8 Work license to a user, see the documentation: Assign services and permissions to the user.

Cause

Limitation of Primary Admin user profile.

Additional Information

We recommend having a separate user profile for the Primary Admin without a phone license. This is to avoid getting the wrong caller ID when using Auto Attendants, Ring Groups, or Call Queues. This is a known limitation if the Primary Admin is using a phone license.

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