Skip to main content
Generate Archive button on the Audit Management page does not work
8x8 Support

Generate Archive button on the Audit Management page does not work

 

Symptom

Generate Archive button on the Audit Management page is grayed out and clicking on it does nothing

GenerateArchiveGrey.png

Applies To

  • 8x8 Admin Console

ResolutionAuditManagementRequiredFilters.png

The Generate Archive button becomes active after a Date Range filter and Author filter are applied.

  1. Click on the Search Filters box
  2. Select 'Date Range'
    • Select Is
    • Choose one of the preset date ranges or a custom defined range
    • Click 'Finish'
  3. Click on the Search Filters box
  4. Select 'Author'
    • Select 'is everyone'
  5. Generate Archive should now be active and clickable

Cause

Required filters are not selected causing the 'Generate Archive' button to be non-interactive.