Generate Archive button on the Audit Management page does not work
Symptom
Generate Archive button on the Audit Management page is grayed out and clicking on it does nothing
Applies To
- 8x8 Admin Console
Resolution
The Generate Archive button becomes active after a Date Range filter and Author filter are applied.
- Click on the Search Filters box
- Select 'Date Range'
- Select Is
- Choose one of the preset date ranges or a custom defined range
- Click 'Finish'
- Click on the Search Filters box
- Select 'Author'
- Select 'is everyone'
- Generate Archive should now be active and clickable
Cause
Required filters are not selected causing the 'Generate Archive' button to be non-interactive.