How to Prevent Blocked Callers from Reaching the Auto Attendant in Admin Console
Objective
Prevent unwanted callers from reaching the Auto Attendant in Admin Console
Applies To
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Admin Console
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X Series
Procedure
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Remove the number in question from the Auto Attendant.
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Create a user and add a license to it, in order to be able to assign the number previously assigned to the Auto Attendant.
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Go to the Call Forwarding Rules section of the newly created user:
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Configure the When the user gets a call from a blocked caller rule.
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Set up a new custom rule which always forwards to the Auto Attendant in question.
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Make sure that the Block Callers rule comes before (above) the custom Always Forward rule in the Call Forwarding Rules hierarchy.
Additional Information
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As the Auto Attendant would not have a built-in blocked caller function, it would need to go through an extension first which can filter out the unwanted calls.
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Please note that Call Forwarding Rules prioritizes active rules from top to bottom. This is why a new custom Always Forward Rule needs to be created instead of using the existing Forward All Calls rule, as that cannot be moved, only disabled.
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Currently the functionality to block numbers for an entire phone system is not supported in Admin Console.