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Making any change against a user in Admin Console enables Call Waiting
8x8 Support

Making any change against a user in Admin Console enables Call Waiting

 

Symptom

If a User has Call Waiting Disabled and any change is made to the user in Admin Console it will enable Call Waiting

Applies To

  • Admin Console
  • 8x8 Work
  • Call Waiting

Resolution

Raise a case with 8x8 Support to change this setting in the backend.

Cause

Known issue where the call waiting setting is not synchronized correctly in the back end.

Additional Information

As a workaround the User can disable call waiting again by dialing into Voicemail as below after a change has been made to the user in Admin Console.

  1. Dial 555, when prompted enter your voicemail password followed by the # key.
    • Press * to return to the main menu.
  2. Press 3 for User Preferences.
  3. Press 3 for Call Waiting Handling.
  4. Press 1 to toggle ON or OFF.
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