If a User has Call Waiting Disabled and any change is made to the user in Admin Console it will enable Call Waiting
- Admin Console
- 8x8 Work
- Call Waiting
Raise a case with 8x8 Support to change this setting in the backend.
Known issue where the call waiting setting is not synchronized correctly in the back end.
As a workaround the User can disable call waiting again by dialing into Voicemail as below after a change has been made to the user in Admin Console.
- Dial 555, when prompted enter your voicemail password followed by the # key.
- Press * to return to the main menu.
- Press 3 for User Preferences.
- Press 3 for Call Waiting Handling.
- Press 1 to toggle ON or OFF.