Making any change against a user in Admin Console enables Call Waiting

Symptom

If a User has Call Waiting Disabled and any change is made to the user in Admin Console it will enable Call Waiting

Applies To

• Admin Console
• 8x8 Work
• Call Waiting

Resolution

Raise a case with 8x8 Support to change this setting in the backend.

Cause

Known issue where the call waiting setting is not synchronized correctly in the back end.

Additional Information

As a workaround the User can disable call waiting again by dialing into Voicemail as below after a change has been made to the user in Admin Console.

1. Dial 555, when prompted enter your voicemail password followed by the # key.
   • Press * to return to the main menu.
2. Press 3 for User Preferences.
3. Press 3 for Call Waiting Handling.
4. Press 1 to toggle ON or OFF.