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Unable to assign single digit Extension (Ex: " 4 ") for Users in Configuration Manager
8x8 Support

Unable to assign single digit Extension (Ex: " 4 ") for Users in Configuration Manager

Symptom

When assigning single digit Extension for Users in Configuration Manager, It says minimum required length of Extension is " 2 ". 

Applies To

  • Configuration Manager

Resolution

This is an intended behavior noticed currently in Configuration Manager that even though Extension Length in Sites is set to 1 and when assigning single digit Extension for Users, It says minimum required length of Extension is " 2 "

Extension Length.png

Additional Information

Any Users who have Extensions assigned in single digit might have been set while they were in Account Manager and got migrated now to Configuration Manager platform with the same. If those extensions are edited now, it not possible to revert back to single digit extension currently.