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Assign, Change, or Remove a License in 8x8 Admin Console
8x8 Support

Assign, Change, or Remove a License in 8x8 Admin Console

Objective

To learn how to assign change, or remove a User's License in 8x8 Admin Console.

Applies To

  • 8x8 Admin Console
  • User License

Procedure

Assigning a License to a User

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. To the right of the desired user, click Edit (pencil icon).
  4. Under Services and permissions, use the drop down to select the desired license.
    CM 1.4 license 2.jpg
  5. Click Save.

Once you have assigned a license to a user, you will be able to assign them a phone number, as well as change their user settings.

Changing a User's License

First, navigate to your desired user by following steps 1 through 4 as described above.

  1. Under Services and permissions, use the drop down to select the desired license.
    cm 1.5 license.png
  2. Click Save.

Removing a User's License

Warning! This process will delete all call history, call forwarding settings, voicemails, voicemail greetings, and will deactivate your device. Please make sure to copy all pertinent data before following the steps below.

First, navigate to your desired user by following steps 1 through 4 as described in the section above on Assigning a License to a User.

  1. Under Services and permissions, click X next to the drop down.
    CM 1.4 license 5.jpg
  2. A pop up will show on screen. Click Continue.
    CM 1.4 license 6.jpg
  3. Click Save.
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