How to fix the issue wherein your extension also rings and receives a phone call when another user receives a phone call.
- Configuration Manager
- Polycom Phones
- Log in to Configuration Manager.
- Click Users.
- Click Edit( pencil icon).
- Under Voice basic settings select Line Key Configuration.
- Toggle Enable Call Audio Tone for Incoming Calls on to enable this feature, or off to disable it.
- Click Save.
Having this option enabled will notify your deskphone that the other members are receiving phone calls and will make your deskphone ring as well, due to the notification.